Returns & Exchanges

We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for a full refund on all fashion accessories and wearable tech. Items must be returned in their original condition and packaging to qualify for a credit to your original payment method.

1

Initiate Your Return

Log into your Lively account and visit the 'Order History' section to select the items you wish to return and generate a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all tags are attached and any included accessories are placed inside the shipping box.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring no other tracking labels are visible.

4

Drop Off and Track

Take your package to any authorized carrier drop-off location and keep your receipt; you will receive a confirmation email once your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing