Frequently Asked Questions

Everything you need to know about your Lively style and service.

What is the standard shipping time for my order?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

How can I return or exchange an item?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are the wearable devices compatible with all mobile carriers?

Our Lively wearable technology is designed to work seamlessly with our dedicated network to ensure reliable health and safety monitoring without requiring a separate carrier contract.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like PayPal.

Is there a warranty on hardware products?

Yes, all hardware products come with a one-year limited warranty that covers manufacturing defects. This does not include accidental damage or normal wear and tear.

How do I choose the right size for my wearable accessories?

Please refer to our detailed sizing guide located on each product page. We provide measurements for wrist circumference and neck lengths to ensure a comfortable fit.